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Ultra Luxury Concierge - MGM Grand Mansion

Location Las Vegas, Nevada, United States of America
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JOB DESCRIPTION

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:


As an Ultra Luxury Concierge, you are expected to provide exceptional service aligned with our Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards, and brand attributes. Your commitment to excellence and attention to detail are vital in delivering unparalleled service to our guests. 


THE STARTING RATE: $20.62/hr plus tips

THE DAY-TO-DAY:

  • Serves as public relations representative for the Mansion and the MGM Grand Hotel/Casino. Exhibits a professional demeanor and willingness to assist VIPs whenever requested. Greets guests at the entrance to the Mansion for guest arrival/departure, and escorts’ guests to Villa when appropriate. Informs the Butler Manager and Butlers on guest’s arrival and departure activities.

  • Operate 7 different computer systems while managing multi-line phones, responding to urgent emails, and performing daily job duties.

  • Assist VIP casino, hotel, and convention guests with hotel registration, check-out, concierge requests, and personalized services, while staying knowledgeable about dining and entertainment options in Las Vegas.

  • Accurately identify and update reservations for Company Executives' guests, ensuring up-to-date information and providing tailored recommendations.

  • Describe, solicit, and enroll guests in the MGM Rewards loyalty program while communicating effectively through email, telephone, and face-to-face interactions.

  • Ensure guest satisfaction by promptly resolving requests and complaints, following up when necessary, and maintaining guest profiles.

  • Assist with planning guest itineraries, handle pre-arrival requests, greet guests upon arrival, and follow up after check-in.

  • Manage the group inbox and respond to all email correspondence within 24 hours, while successfully passing quality assurance audits and secret shops.

  • Act as a liaison between multiple departments to execute elaborate guest requests and special occasions.


THE IDEAL CANDIDATE:

  • Ability to work varied shifts to include weekends and holidays 

  • Proficient computer skills  

  • High School Diploma, GED or equivalent experience 

  • One (1) year minimum of prior relevant experience as a concierge, front desk, or VIP agent in a hotel setting

  • Two (2) years prior administrative/coordinator/concierge experience is a plus 

  • Strong communication and organizational skills to ensure effective coordination 

  • Ability to multi-task in a fast-paced environment 

  • Prior Forbes training and/or knowledge  

  • Bilingual proficiency is an advantage asset for this role 


THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

  • Free meals in our employee dining room

  • Free parking on and off shift

  • Healthcare, financial, and time off benefits

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11786

Are you ready to JOIN THE SHOW? Apply today!

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