Customer Care Operator - Borgata

Description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you passionate about creating unforgettable moments for our guests? As a Customer Care Operator, you will be the welcoming voice that sets the stage for extraordinary service. Your enthusiasm for helping others and your ability to connect with guests will be the key to creating WOW moments they’ll cherish long after their stay!

THE DAY-TO-DAY:

• Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery

• Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment

• Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer

• Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated

• Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings

THE IDEAL CANDIDATE:

• Exceptional customer service skills

• Prior customer service or call center experience preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14367

Pay Rate:

The rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!