Loyalty Card Representative - Borgata

Description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Loyalty Card Representative, you will be the key to unlocking unforgettable experiences for our guests at the Players Club desk, guiding them through their loyalty accounts and welcoming new members into our exciting loyalty program! Your role will be all about delivering exceptional service and creating connections that keep guests coming back for more. If you’re energized by helping others and want to be part of a vibrant team that values guest engagement, we want you on board!

THE DAY-TO-DAY:

• Assist players with all requests in a professional and timely manner; answer questions and address problems

• Explain the loyalty program in detail and redeems guests’ points for express comps

• Evaluate members’ status and issue complimentary amenities based on established Company guidelines

• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards

• Protect the confidentiality of all company files and document under immediate control

• Communicate new ideas to upper management in order to improve productivity

THE IDEAL CANDIDATE:

• Work varied shifts, to include weekends and holidays

• Exceptional customer service experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14608

Pay Rate:

The rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!