Description
Detroit, Michigan
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our team as a Senior Manager of Casino Marketing and take the lead in driving high-impact player engagement and revenue growth. In this dynamic role, you’ll inspire and manage a high-performing team while leveraging data and analytics to uncover trends, optimize performance, and elevate the guest experience. We’re looking for a relationship-driven leader who excels at building trust with VIP guests—even in challenging situations—and can turn complex interactions into lasting loyalty. If you thrive in a fast-paced environment, are passionate about coaching teams, and know how to blend strategic insight with exceptional service, we want to hear from you.
THE DAY-TO-DAY:
Oversee daily operations of Casino Marketing team by providing leadership and management to Customer Development Team through regular recognition, coaching and feedback to enhance their performance.
Partner with Marketing, Advertising and Special Events teams for all VIP Marketing needs.
Review and analyze data for trends and opportunities to increase operational efficiencies and enhance guest experience.
Respond to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution.
Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience for all guests, while maintaining profitability.
Maintain an effective training program that enhances technical and service driven curriculum for department.
Identify and overcome obstacles, resolve problems and remove roadblocks to enhance the employee and guest experience.
Maintain a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.
THE IDEAL CANDIDATE:
Two years of relevant marketing management experience; preferably in a casino environment
Ability to work a flexible schedule to include weekends, holidays, and evenings
THE PERKS & BENEFITS:
Health & Income Protection Benefits (For eligible employees)
Wellness incentive programs to help you stay healthy physically and mentally
Various programs and networking opportunities to help you get promoted
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Free parking
Free access to our employee fitness center
Volunteer opportunities to give back to the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19854
Are you ready to JOIN THE SHOW? Apply today!
