Description
Atlantic City, New Jersey
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the primary responsibility of the Housekeeping Supervisor to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
THE DAY-TO-DAY:
Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
Inspects guest rooms completely and thoroughly for cleanliness.
Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
Maintains knowledge of Hotel information in order to answer guest inquiries.
Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
Completes daily worksheets accurately and in a timely manner.
Submits all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team, using technology as needed.
Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH & BOH) are maintained, cleaned and organized.
Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be knowledgeable of all duties.
Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.
Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
THE IDEAL CANDIDATE:
1+ Years of Prior Relevant Experience Required
High School Diploma or GED Preferred
THE PERKS & BENEFITS:
Free meals in our employee dining room
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10703
Pay Rate:
The rate for this role is:
$24.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
