Description
Atlantic City, New Jersey
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Drive the rhythm of our operation as a Workforce Management Specialist. You’ll use cutting‑edge scheduling software to create agile staffing solutions that keep every department running at peak performance. Working closely with leaders and team members, you’ll deliver standout internal service in a fast‑paced, collaborative environment where your work directly impacts the success of the business.
THE DAY-TO-DAY:
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime
Create scheduling solutions for departments that account for current business demands as well as exceptions
Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
Suggest scheduling changes and create new business models
Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process
Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
Work as a team completing daily schedule operations, such as leave requests and call outs
Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
High School Diploma or GED is Required
2+ Years of Prior Relevant Experience is Required
Work varied shifts, including weekends and holidays is Required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Hybrid work schedule capability after training
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138
Pay Rate:
The rate for this role is:
$24.50
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
