Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Mansion Captain in MGM Grand is responsible for delivering an exceptional and seamless dining experience by providing gracious, attentive, and timely service to all guests. This role oversees and orchestrates the flow of restaurant operations while upholding the refined standards and distinctive ambiance of the Mansion Dining Room. The Mansion Captain serves as a key ambassador of the brand, expertly guiding guests through each phase of their experience and ensuring that every interaction reflects the highest level of elegance, hospitality, and attention to detail.
THE STARTING RATE: $20.8923 Hourly
THE DAY-TO-DAY:
Meet with Chef and Stewarding to review scheduled group's menu and equipment requirements
Ensure agreement of delivery times, amounts and special arrangements
Train and direct Banquet wait staff; prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts
conducts full and complete food/wine/ beverage service in a fine manner
actively takes orders and marks them to ensure correct order is served to each guest
monitor guests full dining experience and control all aspects of service to flow. Assumes ultimate responsibility of guests' satisfaction while dining
handle several tables at the same time
maintain cleanliness of work area. Keep tables neat and orderly by removing dishware no longer in use and assist with bussing tables and resetting for the next seating
Anticipate guest needs, respond promptly and acknowledge all guests, and maintain positive guest relations
Knowledgeable of service requirements for menu selection, major ingredients, appearance, texture, quality standard, garnish and method of presentation
Check storage areas for proper supplies, organization and cleanliness; instruct designated personnel to rectify any cleanliness/organization deficiencies
Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up, rectify any deficiencies with respective departments
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent is required
2+ Years of Prior Relevant Experience in a Captain position in a fine dining restaurant is required
Able to work varied shifts, to include weekends and holidays
excellent customer service skills
Basic knowledge of wines from around the world, spirits, cocktails, and coffee beverages preferred
able to multitask and work with a since of urgency
2nd language skills preferred: Chinese dialect- Cantonese& Mandarin, Korean, Japanese. European and or Middle Eastern Language helpful
Ability to perform job functions with attention to detail, speed and accuracy
Able to follow directions effectively, effective listening skills, strong judgment skills and excellent organizational skills to function effectively under time constraints and within established deadlines
Maintain confidentiality of guest information and pertinent hotel data
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Knowledge with computers and basic mathematical calculation
THE PERKS & BENEFITS:
Free meals in our employee dining room.
Free parking on and off shift.
Health & Income Protection benefits (for eligible employees).
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14913
Are you ready to JOIN THE SHOW? Apply today!
