Description
Detroit, Michigan
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our dynamic team as a Marketing Executive and play a key role in delivering exceptional casino guest experiences! In this exciting role, you’ll evaluate player activity to create personalized incentives, manage VIP reservations, and support customer development efforts that drive loyalty and revenue. If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about hospitality and entertainment, this is your chance to grow your career with a world-class brand
THE DAY-TO-DAY:
Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
Maintain property’s customer base to support increasing the customer development efforts.
Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant limited amount of marker authorization limits to qualifying customers.
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
Assist in managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
May attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
THE IDEAL CANDIDATE:
Three years of prior relevant experience
Two years of prior relevant leadership experience in the casino marketing industry preferred
Ability to work a flexible shift to include weekends, holidays and evenings
THE PERKS & BENEFITS:
Health & Income Protection Benefits (For eligible employees)
Various programs and networking opportunities to help you get promoted
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free access to our employee fitness center
Free meals in our employee dining room
Free parking
Wellness incentive programs to help you stay healthy physically and mentally
Volunteer opportunities to give back to the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646
Are you ready to JOIN THE SHOW? Apply today!
