Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Assistant Manager of our Live Streaming Studio, you'll help lead one of MGM Grand's most innovative gaming operations. You'll partner with the Studio Manager to oversee a 24/7 live gaming studio where Game Presenters deal live casino table games that are streamed to players around the world. In this role, you'll lead daily operations, coach and develop Game Presenters and Supervisors, support staffing and scheduling, ensure compliance with company and gaming regulations, and foster a collaborative, high-performing team dedicated to delivering an exceptional live gaming experience. We're looking for a passionate leader who enjoys developing people, embraces innovation, and thrives in a fast-paced environment.
THE DAY-TO-DAY:
Support the day-to-day operation of the Live Streaming Studio by managing daily staffing including creating schedules, assigning table rotations, and coordinating breaks, and by monitoring live gameplay.
Monitor Game Presenter performance by ensuring compliance with appearance standards, attendance expectations, and operational procedures as well as review key performance metrics, including handle, uptime/downtime, player engagement, and player experience.
Support employee onboarding and ongoing talent development by partnering with Supervisors to improve team performance using key performance metrics and performance observations, providing additional training and coaching as needed.
Provide hands-on operational support by stepping into the role of a Game Presenter or Game Technician as needed to ensure uninterrupted live-streaming operations.
Contribute to departmental planning efforts, including SOP creation and shift‑coverage structures.
Identify operational gaps and partner with leadership to implement process and performance improvement.
Serve as the escalation point for complex issues and coordinate with technical and service teams to minimize downtime.
Act as the liaison between Game Presenters, Supervisors, and Leadership to ensure alignment with departmental goals and standards.
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age
Has a bachelor's degree or equivalent experience
1+ years of prior relevant experience in Hospitality, Entertainment, or front-facing guest service
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12868
Are you ready to JOIN THE SHOW? Apply today!
