Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Live Streaming Manager of our Live Studio at MGM Grand, you are the driving force behind our digital casino floor. You will oversee the daily operations of the live streaming studio, leading a high-performing team to deliver flawless, broadcast-ready guest service. Through engaging leadership and hands-on operational management, you will ensure our live games run seamlessly and in strict compliance with all regulatory standards.
THE DAY-TO-DAY:
Lead onboarding and hands-on training for Game Presenters and Supervisors, ensuring employees are confident operating studio equipment, presenting live table games, following procedures, and delivering a high-quality experience to online players.
Evaluate the performance of Game Presenters and Supervisors through direct observation, guest feedback, and operational metrics and provide ongoing coaching, performance feedback, and additional training to support employee development and continuous improvement.
Manage daily staffing for Game Presenters and Supervisors by creating schedules, assigning table rotations, coordinating breaks, and making real-time adjustments to support business needs.
Support talent development by partnering with Talent Acquisition to manage the hiring process, including reviewing applicants, conducting timely interviews, maintaining active requisitions, delivering a positive candidate experience, and selecting top talent for the Live Streaming Studio.
Promote a positive and inclusive team culture by encouraging collaboration, professionalism, accountability, and respect and provide meaningful recognition that celebrates employee achievements, reinforces desired behaviors, and promotes a positive, high-performing team culture.
Maintain operational consistency by ensuring employees follow game procedures, studio standards, and gaming regulations.
Lead the implementation and training of new games, policies, procedures, and technology updates.
Monitor live-streaming operations and respond quickly to guest concerns, gameplay issues, technical disruptions, escalating issues as needed to maintain a seamless player experience.
Oversee staff schedules to ensure appropriate game coverage at all times, create and submit daily operational reports required by the department.
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age
Has a bachelor's degree or equivalent experience
1+ years of prior relevant experience in Hospitality, Entertainment, or front-facing guest service
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12370
Are you ready to JOIN THE SHOW? Apply today!
