Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Senior Hotel Operations Manager provides strategic direction and leadership for the property’s Front Desk team, ensuring alignment with the MGM brand. This role is responsible for driving the execution of functional strategies, managing labor, and leading the management team to achieve key operational and financial goals. The Senior Manager champions an exceptional guest experience and ensures all operations consistently meet MGM Resorts' premier service and compliance standards.
THE DAY-TO-DAY:
Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age required
2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment which includes prior experience in hotel management required
Work varied shifts, to include weekends and holidays required
Technical knowledge and experience with Opera required
Previous experience managing employees under a collective bargaining agreement preferred
Technical knowledge and experience with HotSOS or other service optimization system preferred
Previous experience working in a similar resort setting preferred
Ability to communicate in Spanish and or Asian Languages preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19522
Are you ready to JOIN THE SHOW? Apply today!
