Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Lead Receptionist, you’ll create an inviting first impression and a lasting memory, guiding guests through a seamless and elevated experience.
THE STARTING RATE: $15.50
THE DAY-TO-DAY:
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task
Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed
Maintain complete knowledge of correct maintenance and use of computers/office equipment
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Be knowledgeable of Spa and Salon Department Goal Board/Market Metrix Board and Hotel goals
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
THE IDEAL CANDIDATE:
1+ years of prior relevant experience in luxury guest service is preferred
Has prior experience working in a Spa or Salon setting
High School Diploma or GED
Must be 21 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10206
Are you ready to JOIN THE SHOW? Apply today!
