Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Senior Hotel Operations Manager provides direction and leadership for the property Front Desk team, consistent with the MGM brand. The Senior Manager is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The Senior Hotel Operations Manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.
THE DAY-TO-DAY:
Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age Required
Ability to work varied shifts, including weekends and holidays Required
2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment which includes prior experience in hotel management Required
Technical knowledge and experience with Opera (or LMS for CCLV) Required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19522
Are you ready to JOIN THE SHOW? Apply today!
