Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Food & Beverage Luxury Training Manager is responsible for designing, implementing, and continuously refining learning strategies that elevate service excellence across all Food & Beverage venues. This role partners directly with F&B senior leadership to ensure training programs reinforce luxury service behaviors, operational precision, and brand standards. The position serves as a strategic individual contributor, translating business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.
THE DAY-TO-DAY:
Design standardized curriculum for hourly and management employees across varied venue concepts, ensuring alignment with luxury service expectations and brand voice. Ensuring training content reflects evolving service expectations and operational standards.
Conduct structured training needs analyses aligned to operational strategy, guest experience insights, and service quality feedback.
Author and maintain Food & Beverage brand books and Standard Operating Procedures (SOPs), codifying service choreography, operational standards, and behavioral expectations.
Develop blended learning strategies including classroom facilitation, job aids, digital modules, microlearning, and experiential simulations, championing inclusive learning environments that support diverse teams and learning styles.
Align with F&B Leadership to embed anticipatory service, emotional intelligence, and moments of truth awareness into daily execution.
Own pre-opening training strategies for new venues, ensuring learning timelines align with operational critical paths.
Develop and implement structured observation and secret shopping calibration processes.
Facilitate luxury standards specific onboarding for hourly staff and managers, conducting structured check-ins during the first 120 days to reinforce learning transfer and behavioral consistency.
Lead train-the-trainer programs to equip F&B leaders with tools to model and reinforce service excellence. Coaching leaders on reinforcing service behaviors, accountability practices, and feedback delivery.
Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum.
Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives and training-related system updates and technology enhancements.
Support safety, food handling, and regulatory training alignment in partnership with operational subject matter experts.
THE IDEAL CANDIDATE:
Must be 21 years of age or older
Has 1+ Years of prior relevant experience in hospitality training, operations leadership, or instructional design
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12871
Are you ready to JOIN THE SHOW? Apply today!
