Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Technical Analyst I you will play a key role in keeping critical enterprise applications and systems running smoothly across a world-class hospitality organization. In this fast-paced IT operations role, you will troubleshoot and resolve technical issues, monitor and maintain corporate systems, collaborate with Service Desk teams, vendors, and Level 2 support, and help drive continuous improvement through knowledge sharing and process enhancements. You’ll be responsible for managing incidents, communicating system status updates, identifying recurring issues, and contributing to long-term solutions that enhance system performance and reliability.
THE DAY-TO-DAY:
Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‐mail, or phone
Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor
Monitor and manage all corporate systems under Information Technology systems responsibility
Perform troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clear files to gain space for efficient performance of applications
Create and update knowledge documentation for First Call Resolution
Identify ticket routing gaps and work with Service Desk to correct or improve gaps
Identify reoccurring issues and finding ways to permanently resolve by working with Operation Center Level 2 support or the appropriate vendor
Formally document all incident tickets per a predefined standardized process
Advise management of major system or application issues
Keep end users informed of system status
Responsible for paging system/application outages and providing updates of those outages to IT departments
THE IDEAL CANDIDATE:
Must be at least 21 years of age
Must have a Bachelor's degree in Computer Science, Engineering or a related field or equivalent work experience
At least one (1) year of prior relevant experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, such as such as Opera, LMS, Infogenesis, Patron Management, SpaSoft, and/or Stratton Warren.
Previous Information Systems experience working with the following systems: Windows Server, Linux Red Hat, Enterprise Linux, and/or VMware (preferred)
Previous experience working in a similar resort setting (preferred)
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Health & Income Protection benefits (for eligible employees).
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14671
Are you ready to JOIN THE SHOW? Apply today!
