Description
Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Slot Guest Service Representative plays a crucial role in delivering exceptional service and enhancing the overall guest experience at our casino. This position is responsible for providing WOW service to guests by managing slot machine transactions and ensuring all guests feel valued and attended to.
THE STARTING RATE:
$18.05 per hour
THE DAY-TO-DAY:
Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.
Balances cash at the end of the shift.
Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.
Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary.
Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.
Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.
Educates guests about the different kinds of slot machines on the casino floor and assists guests in looking for a particular type of slot machine or denomination.
Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.
Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.
THE IDEAL CANDIDATE:
Has high school diploma, GED or equivalent
THE PERKS & BENEFITS:
Free meals in our employee dining room.
Free parking on and off shift.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11127
Pay Rate
The rate for this role is:
$18.05
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
The estimated annual tips this role could reasonably be anticipated to receive is: $0 - $27,500.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
