Description
Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Casino Concierge you will connect with guests, create memorable experiences, and help drive player loyalty through personalized service and exciting promotions. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is motivated by achieving performance goals!
THE STARTING RATE: $22 per hour
THE DAY-TO-DAY:
Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
Prepare, maintain and submit monthly slot and pit expense and comp reports
Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
Generate incremental carded play from existing hosted guests
May be required to update club accounts with current address, phone number and email addresses
THE IDEAL CANDIDATE:
High School Diploma or GED
2+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
Willing to work varied shifts, to include weekends and holidays
Proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software is preferred
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
THE PERKS & BENEFITS:
Free meals in our employee dining room
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646
Pay Rate
The rate for this role is:
$22.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
