Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Signature Celebrations Group Coordinator's role is to provide excellent customer service in responding to and/or delegating small group inquiries that come in through various channels for MGM Resorts properties, supporting and maintaining group room blocks, and providing office support to ensure smooth operations within the Signature Celebrations department.
THE STARTING RATE:
$19.00 per hour
THE DAY-TO-DAY:
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Professionally represent the company, department, and staff during pre arrival site tours and meet and greets if requested
Review, qualify, and respond to inquiries through all receiving channels and forward communication to specialist and/or appropriate departments as needed in a timely manner. Perform a variety of administrative tasks as requested
Review contracts for accuracy
Build and manage group blocks and passkey links
Anticipates guest needs and/or engages guests to capture all possible up-sell and cross-sell opportunities and recommends appropriate solutions to the guest interaction to maximize these increased revenue opportunities
Maintain knowledge of all property venues including room, restaurants, spa and entertainment information
Work closely with Signature Events Group Director and Managers to ensure proper execution of inquiry delegation
Build and maintain positive relationships with all touch point departments
Facilitate internal and external communications of provided quotes and information with group leaders
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask. Provide excellent service with the Company’s core service standards and brand attributes
Complete all duties in accordance with company standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and properties
THE IDEAL CANDIDATE:
Must be at least 21 years of age
Must have a High School diploma or GED
Must have at least one (1) year of prior relevant experience in guest service in a similar role
Previous experience in VIP Services, Front Desk, or Concierge (preferred)
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Health & Income Protection benefits (for eligible employees).
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12908
Are you ready to JOIN THE SHOW? Apply today!
