Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Executive F&B Guest Reservation Liaison for the Bellagio, you will serve as the crucial, polished first point of contact for guests seeking to experience our world-renowned culinary portfolio. Going far beyond managing complex bookings and serving as a meticulous operational control point, you will elevate the anticipation of our guests by orchestrating seamless, highly personalized dining itineraries across our premier luxury restaurants. By maintaining the highest standards of confidentiality and building strong, collaborative relationships with restaurant management and VIP services, you will empower the entire culinary division to deliver flawless, unforgettable hospitality before our guests even step foot in the dining room.
THE STARTING RATE: $24 Hourly
THE DAY-TO-DAY:
Serves as the face of Bellagio F&B, personally greeting, escorting, and hosting ultra-VIPs, celebrities, and C-suite executives upon arrival.
Spends active time inside venues to master peak-hour pacing and table schematics, enabling highly accurate, real-time inventory decisions.
Navigates BOH areas to personally oversee and execute highly customized VIP details (e.g., custom cakes, IRD amenities, rare wine pulls).
Cultivates strong, in-person relationships with General Managers, Executive Chefs, Hostess teams, and Executive Assistants to seamlessly navigate last-minute operational shifts.
Collaborates directly with VIP Services, Casino Marketing, and Concierge to align inventory and streamline the VIP guest handover process.
Exercises independent, high-level judgment to prioritize, approve, or decline competing reservations for highly constrained, prime dining inventory.
Strategically yields table assignments to maximize revenue during major events (e.g., F1, conventions) while protecting high-value casino players, acting as the final arbiter for escalated requests.
Dynamically manages fluid, high-stress situations, including last-minute party size changes and unannounced VIP walk-ins, without disrupting standard service.
Acts as the dedicated point of contact outside standard business hours to handle urgent executive and high-level Casino Host requests.
Maintains exemplary grooming, polished executive presence, and sophisticated communication standards appropriate for direct interaction with ultra-high net worth guests and corporate partners.
Manages highly sensitive guest data, preferences, and security protocols with absolute confidentiality while maintaining a bespoke guest preference database.
Manages SevenRooms database accuracy and generates high-level reporting on VIP profiles and needs.
Diplomatically but firmly enforces corporate dining guidelines and peak-period blackouts (e.g., L2/L3 restrictions) across all leadership tiers.
THE IDEAL CANDIDATE:
Ability to multitask and managing competing priorities with attention to detail and quick response to VIP level guests required
Must be 21 years of age or older
2+ Years of Prior Relevant Experience in an administrative role in the F&B industry preferred
Previous experience with SevenRooms preferred
Previous experience with scheduling systems, reservations in a luxury environment preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12964
Are you ready to JOIN THE SHOW? Apply today!
