Description
Detroit, Michigan
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Director of Housekeeping will provide direction and leadership for the Housekeeping, EVS and Uniforms team, consistent with the MGM Resorts brand. The candidate is responsible for leading the Housekeeping, EVS and Uniforms team in achieving operational and financial goals. The Director will monitor the performance, scheduling and training of the staff, maintaining the departments' guest service in accordance with MGM Resorts standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.
THE DAY-TO-DAY:
Oversee leadership in the development and monitoring of housekeeping, EVS and uniforms departments’ fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for housekeeping, EVS and Uniforms staff and personnel, in response to business demands.
Interview, select, train, supervise, counsel and coach front office staff for the efficient operation of the department.
Drive employee engagement through coaching, training, and development.
Ensure an exceptional guest experience within the housekeeping, EVS and uniforms department, consistent with the company’s service standards.
THE IDEAL CANDIDATE:
4+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment required
3+ Years of Prior Relevant Experience in housekeeping operations management required
Technical knowledge and experience with HotSOS or other service optimization system required
Bachelors degree preferred
THE PERKS & BENEFITS:
Health & Income Protection Benefits (For eligible employees)
Various programs and networking opportunities to help you get promoted
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free access to our employee fitness center
Free meals in our employee dining room
Free parking
Wellness incentive programs to help you stay healthy physically and mentally
Volunteer opportunities to give back to the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19513
Are you ready to JOIN THE SHOW? Apply today!
