Description
Biloxi, Mississippi
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Lead the action at one of the Gulf Coast's premier sports betting destinations as the Senior Manager at BetMGM Sportsbook at Beau Rivage Resort & Casino. In this strategic leadership role, you will oversee the daily operations of the Race & Sportsbook while driving operational excellence, financial performance, regulatory compliance, and an elevated guest experience. From leading a high-performing team to implementing innovative strategies that enhance the business, you will create an engaging environment where guests enjoy exceptional service and unforgettable game-day experiences.
THE DAY-TO-DAY:
- Foster a welcoming, energetic atmosphere that delivers exceptional guest service and an outstanding sportsbook experience
- Approve high-limit transactions and issue complimentary amenities in accordance with established guidelines
- Manage departmental budgets, labor, and operating expenses to achieve financial and operational goals
- Analyze business metrics, identify trends, prepare forecasts, and provide operational insights to senior leadership
- Resolve guest concerns professionally while building strong relationships with guests and delivering personalized service
- Monitor gaming activity and promptly report suspicious transactions or unusual activity in accordance with regulatory requirements
- Partner with leadership to develop and execute strategic initiatives, new products, technology enhancements, and guest service improvements
- Represent the department during media appearances, public relations events, and promotional activities as needed
- Oversee hiring, onboarding, performance management, coaching, recognition, disciplinary actions, and succession planning
- Develop, implement, and ensure compliance with departmental policies, procedures, and operational standards
THE IDEAL CANDIDATE:
- Holds a Bachelor's Degree in a related field or equivalent experience
- Demonstrates 2+ years of Race & Sportsbook experience
- Possesses a strong understanding of sportsbook operations, gaming regulations, and Title 31 compliance
- Thrives in a fast-paced, high-volume gaming environment where priorities shift quickly
THE PERKS & BENEFITS:
- 10% annual bonus and relocation assistance
- Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Health & compensation protection
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19859
Are you ready to JOIN THE SHOW? Apply today!
