Description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Lead the next level of luxury at MGM Grand as our Senior VIP Lounge Manager. In this senior leadership role, you’ll set the vision and direction for an exceptional VIP experience, overseeing daily operations, financial performance, and a team dedicated to delivering personalized, elevated service.
From the VIP Lounge to luxury suites, butler services, and other high-end experiences, you’ll inspire a culture of excellence and ensure every detail reflects the highest standards of guest service. You’ll also play a key role in developing talent, driving operational success, and creating seamless experiences for our most valued guests.
Your leadership will help bring our commitment to exceptional hospitality to life, anticipating needs, exceeding expectations, and creating WOW moments that guests remember long after their stay!
THE DAY-TO-DAY:
- Develop and execute strategies that maximize revenue, maintain a competitive advantage, and support short- and long-term profitability
- Oversee policies, operating procedures, training programs, directives, work schedules, rules, and regulations for VIP Lounge and Butler staff based on business needs
- Foster a management team focused on exceptional guest service, employee relations, teamwork, financial responsibility, and asset management
- Ensure effective execution of people programs that support employee engagement and accountability
- Use guest service satisfaction metrics from Guest View, TripAdvisor, Yelp, AAA Five Diamond, Forbes Travel Guide Five Star, and internal inspections to identify service deficiencies and develop action plans for process improvement, training, and employee performance
- Build collaborative relationships with support departments, including Casino Marketing, VIP Services, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Recreation Services, Front Office, F&B, and Executive Offices
THE IDEAL CANDIDATE:
- Must be 21 years of age or older
- Bachelor’s Degree required
- Two (2) years of prior relevant experience in VIP services, Front Desk and/or Concierge
- Two (2) years of Supervisory/ Managerial experience in Hotel Operations preferred
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our MGM Grand employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11642
Are you ready to JOIN THE SHOW? Apply today!
